Order Management
How do I add to my order?
Adding Items to an Open Order. Found another perfect plant to add to your garden? No problem — as long as your original order hasn’t shipped, we can add additional items without any extra shipping costs. Just give us a call, start a chat, or send us
How do I make a return?
Live goods, including perennials, bare roots, and bulbs, cannot be returned. We accept returns of bulk seeds and hard goods within 30 days of receipt. These will need to be returned in sellable condition at the customer’s expense. Return Process – Se
What is your cancellation policy?
We understand that plans can change. If you need to cancel an order, please submit your cancellation request at least one week prior to the start of your scheduled shipping week. Cancellation requests made within one week of your scheduled ship date
Why can't I see my order online?
At the end of October 2025, we spruced up our website. Because of this upgrade, orders placed on our old site will not appear in your new online account. Our friendly Customer Service team is happy to help you track your order and provide updates. Si
How do I change my order?
For all order changes, please make sure to contact us a week before your order is set to ship so we can make the adjustment in time. Need your plants ship earlier or later? No problem! We can adjust your ship week if you reach out by phone, chat, or